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About eSOON Corporation
eSOON is the number one contact center solution provider in Greater China with more than 350 enterprise customers served by 300 employees located in 14 regional offices, and has achieved a solid annual business growth rate of 40%. Outside China, eSOON operates in Europe via our Rotterdam, Netherlands office, and we plan to set up offices in North America, Japan, and other Asia Pacific countries over the next twelve months.
eSOON Motto－ABC
At eSOON, we build our organization around customers, and the "ABC" company motto is deeply rooted within our business development and daily operations. The "A" expressions - “"Attach to market", "Adhere to customer", and "Apply in value" tie us closely to customers for their immediate demand fulfillment and business innovation delivery. "Believe CRM", "Behold CRM", and "Behave CRM" values are our persistent approach to research, develop, and perform every aspect of the CRM domain. Finally, "Creativity", “Cooperation", and "Conformity" are our kernel working spirits for uncompromising excellence.
eSOON Briefing
Since eSOON's incorporation in 1999, we have been focusing exclusively on the Customer Relationship Management (CRM) domain, with emphasis on the contact center area where strong technical capabilities and practical business know-how are required to handle customers' frequent and dynamic requirement changes. To ensure our mission statement, "create an easy IT paradigm for businesses" can be achieved with 100% project success, we recruited experts with different skills and domain knowledge to create comprehensive solution sets suitable for various industries. Our robust solutions are presented to customers via the award winning EZactor and Genesys product suites, our highly skilled technical and business consulting teams, and valuable insights and recommendations from existing customers with their true hands-on experience.
eSOON Produts
EZactor – a revolutionary CRM solution for easy implementation.
From our extensive project implementation experience, we have created EZactor and defined a new paradigm known as Corporate Relationship Platform (CRP), which extends the CRM space for broader business process integration with other applications such as ERP (Enterprise Resource Processing) and SCM (Supply Chain Management).
By applying CRP, businesses can eliminate the gaps in cross-departmental communications and collaboration, and realize every forward-looking chief executives' vision of "The company is the contact center". We created EZactor as CRP to meet our customer requirement and expectation for CRM implementation.
EZactor contains a set of modules such as EZ-Contact, EZ-Campaign, EZ-Teamwork, EZ-Studio, and EZ-Scope, which can be used individually or collectively to create, enhance, or integrate CRM applications via WYSIWYG (what you see is what you get) user interface and easy-to-use technologies.
With EZactor, businesses can reduce the traditional lengthy CRM implementation time by 50% to 80%, normally reducing 6 – 18 months projects to 3 – 12 weeks, and enjoy the immediate benefits of CRM innovation.
Our prestigious customers include Central China Televisions (CCTV), Shanghai Tax Bureau, China Union Pay, Agricultural Bank of China (ABC), China Unicom, Eastern Home Shopping Network (EHSN), ABN AMRO, AIG, CTM Telecom, and many other leading enterprises in their respective industries.
Genesys – the best choice of Customer Interaction Management (CIM).
eSOON is Genesys' strategic and premium partner for the Greater China market development and technical support.
To ensure our customers can enjoy the same level of Genesys global standard service, we provide product localization, local help desk and field support, project delivery consultancy and implementation, as well as actively promote Genesys through our comprehensive sales network and marketing campaigns.
Furthermore, EZactor has been developed with seamless integration that fully utilizes the power of Genesys's multi-channel, multi-site, multi-platform connectivity, in addition to intelligent routing and advanced telephony technologies.
In China, the combination of Genesys and EZactor has become the solution of choice for businesses that require quickly-enabled CRM practices and guaranteed success.
According to Frost and Sullivan reports, Genesys has been the market leader in Greater China since 2002, and its current market share is approximately 55% in mainland China, and 80% in Taiwan. eSOON's full coverage support is the reason behind this phenomenal success.
About eSOON Global Services－ our skilled talents behind project success
We believe the key success factor for any IT implementation is people. Due to the complex nature of implementing contact center projects, we have divided our service teams into a few skilled groups:
Professional service team
Professional service team plays the solution integrator role and performs related tasks such as project management, application development, systems integration, and training/education to ensure overall project success.
As work experience and the breadth of technology coverage are the two important attributes for technical professionals, we usually recruit people with extensive experiences (for example at least 10 years for project manager and 3 years for programmer) and solid skill sets to guarantee high quality work can be delivered consistently throughout the whole process.
In addition, to train our staff with the required skills to carry out their tasks, we not only provide on-the-job trainings but also apply industry standards such as ISO and CMMI.
Best business practice team
Best business practice team performs the business operations consultant role to reduce possible miscommunications between end-user and our technical teams and effectively translate advanced technologies into operational and management benefits.
In addition, with their extensive experiences in various industries such as banking, insurance, telecom, airline, their knowledge of process optimization and business innovation has also delivered immediate value to our customers with clear ROI (return on investment).
Customer service and technical support team
Customer service and technical support team performs the help-desk and field support functions which are highly requested by our customers and partners. The related services include systems infrastructure implementation, remote and on-site trouble shooting, routine systems health check, and CTI-related engineering service.
Our professional, prompt, and proactive attitude and proficient technical expertise have won many praises from our customers.
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